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Ampulla Frequently Asked Questions

What are Ampulla’s opening times?
We are open for collection from 9am-4:30pm, Monday to Friday. We are available to take your call between 9am-5pm, Monday to Friday. Please tel: 0161 367 9093 and a member of staff will be happy to help you.

How can I pay for my order?
If you order online, you will be taken to Paypal to pay for your order. If you would prefer to pay by card over the phone you can do. We can send pro formas upon request and take payment by BACS or cheque. Please note, goods cannot be despatched until payment has cleared. The only exception to this is customers who have credit accounts, where payment is within 30 days.

How much is delivery?
Courier delivery charges are calculated on the weight and bulk of your order and your postcode. To check the delivery charge for your order, create an account on the website, add the items to your basket and click on ‘Checkout’. You will then be shown the cost for delivery, before you actually place your order.

Why is delivery so expensive?
On many items the cost of carriage seems out of proportion to the cost of the items. This is due to the unique nature of what we deliver. For example, 20 x 5l jerricans weigh 3kg, but the jerricans hold 80 cubic litres in volume and the carriage company charges for volume. You will find that you can usually order many more items for the same courier fee.

How long does delivery take?
When you place your order, we endeavour to despatch it as soon as possible. When your order has been despatched, it will go by courier. Please note that we do NOT offer next day delivery.

Can I have a Saturday delivery?
We don't do Saturday deliveries unless there are special circumstances. Please be aware that we are charged more by our courier company for this service, which we have to pass on.

Which countries do we deliver to?
We predominantly deliver to the UK and we can also deliver to Europe. However, if you are in Europe (outside the UK) and wish to order a large/heavy lot of goods, we would advise that you arrange for a courier to collect from us. We do NOT deliver to anywhere outside Europe.

Do I have to pay VAT?
If your order is being delivered to a UK address you have to pay VAT. The only time you do not have to pay VAT is if you are from an EU country and you have a valid EU VAT number. You can put this number on your account or input it at checkout to deduct the VAT from your order. VAT can only be deducted if your order is being sent to an EU country outside the UK, with a valid EU VAT number.

What is the minimum order quantity?
You can order from as little as one container, cap, spray or box.

Can I change my order?
Once an order has been placed, it cannot be amended. If you would like to cancel your order and place a new one, please phone us, tel: 0161 367 9093, and we can refund you then place and take payment for your new order, or charge you the difference if your new order is more expensive than your previous one.

Can I collect and avoid delivery charges?
Yes, simply add goods to your basket and near the end of the process, click collect instead of deliver. Please be aware that pallet quantities require a large vehicle and forklift truck to move them.

What time can I collect?
Goods will not be made ready for collection unless you ring 0161 367 1414* you may also have a waiting time of up to 1 hour or over depending on the size of your order. You can collect your containers and/or closures between 9am-4:00pm, Monday-Thursday & Friday 9am – 3.30pm. *subject to stock availability.

Where do I collect my order from?
Ampulla Limited, Highbank Office, Halton Street, Hyde, Cheshire, SK14 2NY, UK. Please report to our customer services team in the offices in the red brick building and press the buzzer for Ampulla Ltd.

Can I put sparkling/fizzy liquids in the plastic juice bottles?
No, you cannot put sparkling or fizzy liquids in the plastic juice bottles.

Do the cap sizes on the website represent the external diameter of the cap?
Yes, the cap sizes stated on the website are the external diameter measurement of the cap, not the internal diameter.

What is the resistance of high density polyethylene for my chemical or substance?
Borealis has a list of chemicals and substances and polyethylene's resistance to them.

What is the resistance of PET for my chemical or substance?
A list of chemicals/substances and PET's resistance to them can be found here.

What is the resistance of glass for my chemical or substance?
Glass is highly resistant to water, neutral and acid solutions, concentrated acids and acid mixtures, chlorine, bromine, iodine and organic substances. Its chemical resistance is superior to that of most metals and other materials, even during prolonged periods of exposure and at temperatures above 100°C. Only hydrofluoric acid, concentrated phosphoric acid and strong alkali cause appreciable surface removal of the glass (glass corrosion) at elevated temperatures (>100°C).

Can I hot fill my product?
Yes, into any glass product and up to a maximum 60°c for PET and HDPE bottles.

Is the product food grade?
All items sold on this website are made from food contact approved materials. A certificate of conformity is available on request.

Chemical compatabilty?
A matrix is available from the website, however, lots of data can be found by typing 'HD-LD chemical compatibility' into Google.

Can I freeze plastic?
You cannot freeze PET. Freezing other plastic containers can depend on the product in the container. For example, if you put liquid in a closed bottle without leaving room in it for expansion, your container could crack or burst.

Can I store petrol/oil in stackables?
You can put petrol in stackables, however, it depends on how you intend to store the stackables with petrol in. Incorrect storage could be a problem. Trading standards offer rules on the storage of petrol.

Can I use a 30litre bucket as a fishing seat?
Yes, it should hold a fully grown man.

Have a question that isn't answered here? Contact us.

Our friendly staff are here to help: 0161 367 1414